Frequently Asked Questions

If you have not visited us before, please either return your completed registration form via email or bring it with you on the day.

If you are an embassy patient, you are required to provide us with a Letter of Guarantee (LOG) prior to your appointment. If this is not provided to us you will either have to reschedule your appointment or pay as an own account patient

We advise you to bring along any previous medical results or documents such as: Referral letters, X-Rays & scan results and any other relevant test results for your consultant to review.

We request you to kindly arrive at least 5 minutes prior to your appointment to ensure that we can gather any outstanding personal information we may need and the consultant has time to review any relevant information prior to your consultation.

When you arrive, our friendly receptionist in the waiting area will ask you to fill in a registration form (if you haven’t filled one already) and update any personal information if required.

Our nurse will then escort you to your consultant. You are welcome to have your spouse, partner, relative or friend accompany you, or ask the nurse to stay with you during your consultation and examination.

After your consultant examines you, they may request investigations and tests to assist with their diagnosis which will be discussed with you at your appointment.

Your consultant will provide you with all the relevant request forms to present at the test site.

Your consultant will arrange a follow-up appointment if there are any investigation results that need to be discussed and if you have any ongoing treatment plan.

During your follow up appointment your consultant will discuss the results of any investigations that may be carried out. Based on which they will recommend appropriate treatment options and you will then have the opportunity to ask questions and discuss the benefits and any contra-indications of the treatment proposed.

A follow up appointment is also booked following surgery, as required.

We respect your wishes, if you consent that we send a copy of your consultations, investigations and treatment plans to your GP and any relevant specialist only then shall they be contacted.

After your appointment, your consultant will send you a letter pertaining to your appointment, test results and any treatment plan discussed. If your consultant wishes to contact a specialist regarding your treatment, a copy of that letter will also be sent across to you.

If for any reason you are unable to attend, we request you to let us know 24 hours prior to your appointment. This ensures that those spaces can be made available to other patients who wish to see their consultant.

There will be a cancellation fee as below if you do not attend your appointment and fail to give us a 24 hours’ notice.

  • £100 for a consultation appointment
  • £250 for a consultation and imaging appointment
  • £250 for a Day Surgery appointment

If surgery is required, your consultant will go over and explain the proposed operation. All our patient care is based on informed consent, you will always know exactly what operation you will be undergoing before admission to hospital and will not be asked to agree to further or alternative procedures.

Surgery can be arranged for a mutually convenient date and confirmed upon pre-authorisation by medical insurers, where relevant.

If no surgery is required, you will be discharged back to your GP and other referring specialists. You can return to the same consultant should the problems recur.