To help us secure your appointment, we will require your credit card details which will be stored on our PCI compliant system.
If you are Self-Funding
We now ask all our patients to provide valid credit card details, to secure your booking with our consultants and for imaging services. Please be assured that your credit card details are securely stored on our system, which is fully compliant with the PCI DSS standards. No payment will be taken until after you have had your appointment at 108 Harley Street. Should you wish to pay by cash, we will still require your card details to secure the booking.
If you are Insured
In the event of shortfall or excess on your policy, we will contact you prior to taking any payment from the stored card. Please note it is your responsibility to check whether your insurer will cover the treatment either partly or in full. We will be able to provide a quote, to help you plan this ahead.
How do I know my details are secure?
The card details are stored on our third party, PCI compliant system Elavon Digital Europe Limited, trading as Opayo (SagePay). Registered no: 07492608. Registered Office at Second Floor, Q16, Quorum Business Park Benton Lane Newcastle upon Tyne NE12 8BX, United Kingdom, authorised by the Financial Conduct Authority under the Payment Services Regulations for the provision of payment services.
How do I know my details are secure?
Your card details will be are stored on a PCI compliant system Elavon Digital Europe Limited.
Registered Office at Second Floor, Q16, Quorum Business Park Benton Lane Newcastle upon Tyne NE12 8BX, United Kingdom, authorised by the Financial Conduct Authority under the Payment Services Regulations for the provision of payment services.
What if I wish to pay in cash?
Should you wish to pay by cash, we will still require your card details to secure the booking. All your payment details will be included in your appointment confirmation letter and on your invoice.
In case of any additional fees to pay, you will receive a payment link and a copy of your invoice via e-mail, which will enable you to make a payment for your treatment
All our consultation, investigations and procedures are routinely covered in full by most medical insurers. This is subject to policy terms and conditions, exclusions and excesses. We advise you to get in touch with your insurance company prior to your appointment with us.
What information do I need for my appointment?
For your appointment we would require you to have your full insurance details. This would include your policy number, membership number and policy expiration date. You would also need to provide us with a valid current authorisation number.
We kindly request you to provide us with this information at the time of booking your appointment or on your registration form.
Unfortunately, if these details are not provided you will be required to pay for your appointment and reclaim it from your Insurer.
Why do you need a pre-authorisation number?
Your pre-authorisation and membership details, helps us submit the invoices directly to your medical insurers, on your behalf, for the treatment received.
What is a pre-authorisation number?
Most medical insurers have moved away from issuing paper claim forms instead, they authorise all claims over the telephone and issue you a pre-authorisation number for the claim.
What if my insurer requires a claim form?
Should your insurer still require a claim form, it will be completed and signed by the consultant and sent directly to the insurer, unless you advise us otherwise.
What if there is no insurance information available?
When no insurance information is available, we will send you the invoices which you can then forward to your insurer.
What if the insurance company raises an objection to my claim?
If your medical insurer raises any objection to the referral please contact Clair Linnane, our Practice Manager at 108 Harley Street, as it is always easier to resolve any issues with them in advance of any treatment.
What about follow-up appointments?
Subsequent visits can usually be made by self-referral as it constitutes on-going management, however, you should check that this is acceptable to your medical insurers.
What if there is a shortfall on my insurance policy?
We will store your card details when booking your appointment, in case there is a shortfall or excess on your policy. Should there be any balance for you to pay, our team will e-mail you a copy of your invoice, prior to taking any payment from the stored card.
What if my insurer requires a quote for my treatment?
If you need a quote, our team is more than happy to provide this information, in order to help you plan ahead.
What is the time given to my insurer to settle the claim?
90 days. If for any reason your Insurance Company do not settle your Invoice within 90 days of the date of your appointment we will require full payment from you and it will be your responsibility to deal with your Insurer.
What if I have a non-UK insurance company?
If your insurance company is not UK based, you will be asked to settle your invoice at the time of your treatment.
We will also require you to get a Letter of Guarantee (LOG) and submit this to us prior to your appointment. If this cannot be provided you will be required to pay in full on the day of your appointment. You can then claim this back from your insurance company at a later time.
We will help you with receipts of your treatment which you can submit to your insurer to enable the claim.
We request all Embassy patients to provide a Letter of guarantee (LOG) 48 hours prior to your appointment. It is your responsibility to ensure that this is provided.
Unfortunately, if we do not receive your LOG you will either have to reschedule your appointment with us or pay as an own account patient.
What are the documents I require?
If you are being sponsored by your embassy; please provide us with your:
- Letter of Guarantee
- Proof of address.
- Previous Imaging
- Any other documents or reports from your previous doctor
What should the Letter of Guarantee cover?
Your Letter of Guarantee should outline the following:
- The consultants name
- Scope of cover being paid for on your behalf i.e. consultations, surgery, investigation
- Provide a monetary limit
- Duration of cover
If this is not provided you will be regarded as a self-paying patient and asked to settle the account at the time of treatment.