Payments & Billing Information

At 108 Medical Ltd, we are committed to providing clear and transparent information regarding fees, payments, insurance billing and payment security.

Self-Funding Patients

To secure your booking, your card details may be stored securely within our PCI-compliant payment system.
Payment for consultations, procedures and surgery may be collected prior to your appointment.
Additional tests or treatments may incur additional charges.
Where additional charges apply, an invoice and payment link will be issued.
Payment details will be included within your appointment confirmation and invoice.
Patients wishing to pay by cash may do so; however, card details may still be required to secure the booking.

Insured Patients

Patients are responsible for obtaining the necessary pre-authorisation from their insurer where required.
Insurance membership details and authorisation numbers must be provided before treatment.
It is the patient’s responsibility to confirm that treatment is covered by their insurance policy.
Any policy excess, shortfall or non-covered treatment remains the responsibility of the patient.
Card details may be stored securely to facilitate payment of any patient liability arising from the insurer’s assessment of the claim.
If an outstanding balance becomes payable, the Accounts Department will notify the patient and issue an invoice.

International, Embassy and Sponsored Patients

A valid Letter of Guarantee (LOG) must be provided at least 48 hours before the appointment.
It is the patient’s responsibility to obtain the appropriate Letter of Guarantee from their insurer, embassy or sponsoring organisation.
Appointments may be cancelled or postponed if a valid Letter of Guarantee is not received prior to treatment.
Where a valid Letter of Guarantee is unavailable, patients may be required to self-fund treatment.

Additional Pathology Testing

In some circumstances, an external pathology laboratory may recommend further testing following examination of a specimen.

Payment Methods

We accept:

Overseas Payments and Bank Charges

For overseas payments made by patients, embassies, insurers or sponsoring organisations:

All bank transfer charges, intermediary bank fees, currency conversion fees and overseas transaction charges remain the responsibility of the payer.
108 Medical Ltd must receive the full invoiced amount.
Any shortfall resulting from bank deductions will remain payable and may be invoiced separately.

Charity Donations

Patients have the option of making a voluntary donation to the Make-A-Wish Foundation when making payments through our website.

Available donation options include:

All donations are transferred to the Make-A-Wish Foundation in accordance with our internal charity donation procedures.

Making a donation is completely voluntary and has no impact on the care or services you receive.

Refunds

Where a refund is due:

Refunds are processed by bank transfer.
Bank details may be required before a refund can be issued.
Refunds are normally processed within 14 working days once all required information has been received and verification checks have been completed.

Payment Security

At 108 Medical Ltd, we take payment security seriously.

Card payments are processed through secure PCI-compliant payment systems.
Payment information is handled using authorised third-party payment providers.
Access to payment systems is restricted to authorised personnel.
Payment security arrangements are reviewed regularly to maintain compliance with industry standards.
Patients should never send credit or debit card details by email.

Our payment providers include:

Need Help?

If you have any questions regarding invoices, payments, refunds, insurance billing or outstanding balances, please contact our Accounts Department.

Telephone: 020 7563 1234
Email: accounts@108harleystreet.co.uk

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